Refund policy
Returns & Refunds
We hope you love your LuxeWood Lights purchase. As our lamps are individually handcrafted from natural wood, each piece is unique and may feature natural variations in grain, shape, colour and texture.
14-Day Right to Cancel
For online orders, you have the right to cancel your purchase within 14 days of receiving your order, without giving a reason.
After notifying us that you wish to cancel, you have a further 14 days to return the item.
To start a return, please contact us at hello@luxewoodlights.com before sending the item back.
Return Condition
Returned items should be carefully packaged and returned in the condition in which they were received.
You may inspect the product as you would in a shop, but we may reduce the refund if the item has been handled beyond what is necessary to establish its nature, characteristics and functioning and this has reduced its value.
Return Shipping
Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the item.
Because some of our lamps are large or heavy, we recommend using a tracked and appropriately insured delivery service.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if your lamp is damaged, faulty or you have received the wrong item.
Please email hello@luxewoodlights.com with your order details and photographs where appropriate so we can resolve the issue.
Your statutory rights under UK consumer law are not affected.
Bespoke & Personalised Orders
Items made specifically to your requirements or clearly personalised may not qualify for the standard change-of-mind cancellation right.
This does not affect your rights if an item is faulty, damaged or not as described.
Exchanges
If you would like a different item, please contact us. Where appropriate, the simplest option may be to return the original item and place a new order.
Refunds
Once we receive your return, we will inspect it and confirm your refund.
Approved refunds will be made to your original payment method. We will process the refund within the timeframe required by UK consumer law.
Where applicable, the refund will also include the cost of our standard delivery option. Additional delivery charges for an upgraded or express service are not refundable beyond the cost of standard delivery.
Your bank or card provider may take additional time to process the refund after we issue it.
For any questions about returns or refunds, please contact: